Frequently Asked Questions
If your question isn't answered here, feel free to contact us at support@subarudirect.com. We’ll get back to you as soon as we can.
Returns
Do I have to pay anything to return a part to you?
We’ll send you a prepaid shipping label, so you won’t need to pay for shipping. However, a 20% restocking fee is charged against all returned parts.
How can I be sure that you’re sending me parts that will fit my vehicle?
Give us a ring or message us before ordering! We’ll be more than happy to help you find the right parts.
Order Cancellation
May I cancel a portion of my order?
Yes, you may. We’ll issue a full refund on the cancelled portion of your order. The only time we can’t cancel it is if your order has already shipped and is no longer in our possession. In such a case, return the portion of your order to us and we’ll refund you.
Do I have to pay anything for my cancellation?
Only if your order was shipped prior to cancellation.
Shipping
Do you have a minimum order?
No, we don’t. You can order as much or little from us as you want!
Will you provide tracking information?
Absolutely! We will mail you the tracking number as soon as we ship your order.
If I pay by credit card, will you charge my card once my order has shipped?
We will charge your card as soon as your order is placed.
How long will ground shipping take?
Normally, it takes 1-2 business days. Depending on shipping location in Jamaica.
What if you sent me the wrong part?
If it turns out that it was a mistake on our part, we’ll take full responsibility and send you the right part as soon as possible. We’ll ask you to return the wrong part to us.
What happens if the part is damaged during shipping?
The carrier is responsible for all items damaged during shipping. You will need to fill out a damage claim report from the carrier to be reimbursed. Please do not return these items to us as we are not responsible for the reimbursement.
What happens if the part doesn’t fit my vehicle?
If you accidentally ordered the wrong part, you can return it to us for a 10% restocking fee. Our return policy has all the information you need.
What if my address changes before my order ships? Can I change where you send my shipment?
Contact the carrier when you receive the tracking information and try to work it out with them. Most likely they’ll return the order to us and you’ll have to place a new order with your most recent address.
