RETURN POLICY

                                                           

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Need to return or exchange a part? We’ve got you covered.

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May I return a part?

Absolutely! In most cases, you can return a part for a full refund within 30 days of the original purchase.

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May I exchange a part?

Yes, we do exchanges only if the new part is of equal or lesser value than the old part. We’ll send you the new part and refund you the difference. If you need to exchange a part for a more expensive part, then you can return the old part and place a new order for the new part.

 

How do I return or exchange an item?

You can return your part in 3 easy steps:

• Call us at 1-888or email us at support@subarudirect.com within 30 days of receipt.

• Mail the part back to us.

• Receive your refund within 3-7 business days.

The return must include:

• The part in its original packaging

• A copy of the invoice

 

What if you sent me the wrong part?

We apologize if that happens. We’ll take full responsibility and send you the right part immediately.

 

How long do I have to return or exchange a part?

We’ll happily work with you if you decide to return or exchange a part up to 30 days after the original purchase date.

 

Can I return a part for any reason?

Ofcourse. We don’t ask questions. We’ll accept your return for any reason as long as the part is still unused and in its original packaging.

 

Can I exchange a part for any reason?

Yes. If you’re not completely satisfied with your part for any reason or if you accidentally ordered the wrong part, we’ll be happy to exchange it for you. All we ask is for the part to be unused and still in its original packaging.

 

Are there certain parts I can’t return?

We can’t accept any returns on the following items:

• Used parts

• Installed or tried parts                                                                                          

• Electrical parts

• Any order older than 30 days

 

Do I have to pay any restocking fees?

A 10% restocking fee applies in most cases.

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Do I have to pay for return shipping?

No. We will provide a prepaid shipping label, which will be deducted from your refund.

 

How long will it take to receive my refund?

Most refunds take 3-7 business days to process.

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How long do returns take to process?

It usually takes up to 3 days.

 

What if the part is defective or damaged?

The first thing you should do is contact us. Damage claims must be filed within 24 hours of delivery.  Please do not attempt to fix the item. We’ll provide a prepaid shipping label. We’ll send you a new part as soon as we receive the defective one from you.